Information we collect
Inquiry forms may collect your name, company, email address, phone or WhatsApp number, destination, product requirements, quantities, messages, and files you choose to upload. Hosting and security services may process technical information such as IP address, browser type, requested URL, and event time.
How we use information
We use submitted information to review and answer inquiries, prepare quotations and samples, organize order specifications, prevent spam, diagnose delivery problems, maintain website security, and keep reasonable business records.
Service providers and international processing
The website and inquiry functions are hosted through Cloudflare. Inquiry emails are delivered through our Alibaba Mail business mailbox. If you choose WhatsApp or another linked service, that provider handles the communication under its own terms. These providers may process data outside your country.
Uploaded artwork and files
Files submitted through the quote form are used to evaluate the requested project. Do not upload passwords, payment-card data, government identifiers, or other highly sensitive personal information. Only submit artwork and materials you are authorized to share.
Retention and security
We retain inquiry information as needed for quotation, project follow-up, legal obligations, dispute handling, and reasonable business records. No website, email, or internet transmission can be guaranteed completely secure.
Your requests
You may ask us to correct or delete inquiry information, subject to legal and contractual record requirements. Email [email protected] and identify the relevant inquiry.
Policy changes
We may update this policy when our forms, providers, business processes, or legal requirements change. The latest revision date appears at the top of this page.